Hassle-Free Returns for Your Convenience
1. Return Eligibility
- Items must be returned within 14 days of receipt.
- Products must be unopened, unused, and in their original packaging.
2. Return Process
- Contact us at crunchculture.sdnbhd@gmail.com to initiate the return.
- Provide your order number and reason for the return.
- Ship the item back to the address provided by our team.
3. Refunds
- Refunds will be processed within 7–10 business days after we receive and inspect the returned item.
- Shipping fees are non-refundable unless the return is due to our error.
4. Exchanges
Exchanges are subject to product availability and are processed similarly to returns.